Latin America is a market proportional to its size, so it is giant. With…
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Operaciones
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Customer ServiceOperacionesOperacionesCustomer Service
Omnichanneling: the challenge of retail
by Ignasi Sayolby Ignasi SayolAs customers, we expect to be treated fairly and receive an effective service…
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Planning supply chains consists of all the processes, activities and agents involved in satisfying…
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The Lean philosophy has its origins in the 80s, when a group of experts…
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OperacionesOperaciones
‘Last mile’, a major logistics challenge to face in e-commerce
by Ignasi Sayolby Ignasi SayolThe phrase ‘Last mile’ or last kilometer is now fully integrated in the logistics field, but…