Knowing in-depth what happens in our supply chain is the basis for creating optimal…
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If the pandemic did something, it was to stimulate questioning and rethinking how we…
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In our era, technology may seem like the sole spokesperson for change and innovation,…
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Tecnología
Behavioral Internet, IoB, the evolution of personalization
by Ignasi Sayolby Ignasi SayolPersonalization is the key to service excellence. The more effective and better it is…
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Customer ServiceOperacionesTecnología
Entering the Contactless Economy: Strategies and Drivers
by Ignasi Sayolby Ignasi SayolLong before the events caused by the coronavirus pandemic, new technologies were already developing…
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Tecnología
5 trends for 2021. Building and questioning the new normal
by Ignasi Sayolby Ignasi Sayol2020 has been a year that has revolutionized all of humanity and that has…
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Every company is a treasure, never truer than when it comes to their data.…