Long before the events caused by the coronavirus pandemic, new technologies were already developing…
Category:
Customer Service
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Customer ServiceOperacionesOperacionesCustomer Service
Omnichanneling: the challenge of retail
by Ignasi Sayolby Ignasi SayolAs customers, we expect to be treated fairly and receive an effective service…
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Customer Service
Twitter’s challenge as a customer service tool to manage the last mile
by Ignasi Sayolby Ignasi SayolCustomer service is one of the most important factors in any business, but when…